Our Privacy Policy

Nov 12, 2024

Privacy Policy

Last Updated: 12 November 2024

Your privacy is important to us. This Privacy Policy outlines how Onword AI (“we,” “us,” or “our”) collects, uses, stores, and shares your information when you use our app and services.

1. Information We Collect

We collect the following types of information:

  • User Information: When you create an account or use our app, we collect personal information such as your name, email address, and other basic information needed to provide our services.


  • App Usage Data: We collect data on your usage of the app, including interactions, features accessed, and preferences.


  • Third-Party Integrations: If you connect third-party apps to our service, we collect and store data only when you actively use those integrations within our platform. For instance, if you integrate Google Calendar with an agent, calendar events are only stored in Onword’s database when the agent is explicitly asked to search the calendar during a conversation. This data is stored solely as part of your conversation history for functionality within the app and is not used for any training of AI or machine learning models.


2. How We Use Your Information

We use the information collected to:

  • Provide, improve, and maintain our services.

  • Personalise your experience within the app.

  • Ensure proper integration with third-party applications.

  • Respond to your inquiries and support requests.

  • Fulfil legal obligations and protect our rights.


3. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

  • With Your Consent: We share information with third-party applications and services only when you choose to integrate them with our app.


  • Service Providers: We may share information with trusted third-party service providers who assist in operating our app, conducting business, or providing services to you. These providers are contractually obligated to keep your information confidential.


  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests from authorities.

4. Data Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Your Choices and Rights

  • You can review, update, or delete your personal information by accessing your account settings in the app.


  • If you wish to disconnect a third-party integration, you can do so in the app’s settings, and we will cease collecting data from that integration.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or your information, please email us at hello@onword.ai or leave feedback here.